Job Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing. Senior Software Test Engineer - ServiceNow Why We Have This Role Qualtrics is embarking on a journey with the ServiceNow platform and we are building an experienced team to support, iterate and expand the platform. The team will be focused on establishing the ITSM and HR Service Delivery modules with a focus on improving and supporting internal employee experience. As a ServiceNow Quality Test Engineer, you will play a crucial role in ensuring the quality and stability of our enterprise-level ServiceNow platform. Your primary responsibility will be to design, develop, and execute test plans and test cases to validate the functionality, performance, and reliability of ServiceNow development. How You'll Find Success

• Collaborating closely with developers, business analysts, and other stakeholders to understand requirements and acceptance criteria to ensure comprehensive test coverage.
• Designing and executing various types of testing, including functional, regression, integration, and user acceptance testing, to identify and document defects effectively.
• Utilizing testing tools and methodologies to streamline the testing process and improve efficiency.
• Analyzing test results, identifying root causes of defects, and working with the development team to ensure timely resolution.
• Contributing to the establishment and maintenance of quality assurance best practices and standards within the ServiceNow development team.

How You'll Grow

• Continuously expand your technical knowledge and deepen your expertise in ServiceNow testing methodologies, tools, and best practices.
• Strengthen your understanding of the ServiceNow platform and its various modules and functionalities.
• Develop your skills in test automation and explore opportunities to implement automated testing frameworks.
• Enhance your collaboration and communication skills by working closely with cross-functional teams.
• Gain exposure to different aspects of the ServiceNow development lifecycle and contribute to continuous improvement initiatives.
• Learn to adapt to new ServiceNow releases and features and incorporate them into your testing strategies.

Things You'll Do

• Develop comprehensive test plans and test cases based on business requirements and technical specifications.
• Execute manual and automated test scripts, meticulously documenting test results and any defects found.
• Identify, track, and manage defects using appropriate defect tracking tools, ensuring clear and concise reporting.
• Collaborate with developers and business analysts to reproduce, troubleshoot, and verify bug fixes.
• Participate in requirement reviews and design discussions to provide feedback on testability and potential quality risks.
• Contribute to the development and maintenance of test data and test environments.
• Perform regression testing to ensure that new changes do not negatively impact existing functionality.
• Assist in user acceptance testing (UAT) by providing support and guidance to end-users.

What We're Looking For On Your Resume

• 3+ years of experience in software quality assurance, with a focus on testing ServiceNow applications.
• Expert understanding of ServiceNow functionality, configuration, and development concepts.
• Experience in designing, developing, and executing test plans and test cases for various types of testing.
• Familiarity with testing tools and methodologies, such as Jira, TestRail, Selenium (or other automation tools), and agile testing practices.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and collaboration skills to work effectively within a team environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ServiceNow certifications and/or development experience preferred.

What You Should Know About This Team

• Corporate-wide impact: The system ownership and management extends across multiple departments, and ensuring the quality of any changes made and implemented has a significant impact and high visibility throughout the entire company.
• Consistent learning: The system knowledge is vast, and team members are encouraged to expand their scope as they progress in seniority. There are always opportunities for growth and learning in ServiceNow testing and quality assurance.
• Collaboration: Ensuring the quality of our systems requires working collaboratively across departments such as IT and HR. It's a collective effort to ensure we have top-notch systems and deliver exceptional support for them.

Our Team's Favorite Perks and Benefits

• Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
• Global Wellness Reimbursement program to support employee wellness.
• Global Mental Health Benefit through Ginger, providing 24/7 mental health support for employees and their dependents.
• Funding/reimbursements for ServiceNow certifications.

The Qualtrics Hybrid Work Model : Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Annual Pay Transparency Range $158,500—$172,000 USD #J-18808-Ljbffr

Job Tags

Full time, Work at office, Relocation package, 3 days per week,

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