The Alternate Part-time Package Dispatch Supervisor/Package Center Supervisor is a position that has been trained and certified to perform the role of either a PT PDS or a PT PCS to accommodate alternative schedules and increase operational flexibility. This position is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.
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