Job Description

Job Title: Office Assistant

Location: Englewood, CO Job Type: Full-time, in office

ServiceMaster Fire and Water Restoration is a family-owned franchise owned since 1996. We provide disaster mitigation services and carpet cleaning services to residential and commercial customers. We pride ourselves on having many long-term employees.

Job Summary:

We are seeking a highly organized and proactive Office Assistant to support the day-to-day operations of our office. The ideal candidate will be responsible for handling administrative tasks, maintaining records, and providing support to staff and customers to ensure efficient office operations.

Key Responsibilities:

• Answer phones, schedule customer visits, handle incoming and outgoing mail
• Respond to customer inquiries such what our services entails and billing questions
• Contact customers and adjusters via phone and email regarding overdue invoices
• Organize and maintain filing systems, both digital and physical
• Assist with data entry and document formatting
• Prepare new hire paperwork and assist new employees with onboarding
• Liaise with approved vendors and other maintenance services, when necessary
• Proactively identify and discuss issues and areas for improvement
• All other job duties as assigned
• Support staff with other administrative tasks as needed

Qualifications:

• High school diploma or equivalent; associate’s degree or relevant certification is a plus
• Proven experience as an office assistant or similar role
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Attention to detail, problem-solving ability and discretion
• Ability to work independently and as part of a team
• Professional demeanor and customer service skills
• Ability to work effectively in a casual, small office environment

Benefits:

• Competitive salary
• Medical, dental and vision insurance
• Paid time-off and holidays

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