Job Description

JOB SUMMARY

Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.

Motivate a team of individuals to meet or exceed established sales targets.

Develop new sales strategies within the call center to maximize opportunities.

Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).

Daily monitoring of activities to ensure quality standards are met or exceeded.

Daily monitoring of individual and team sales performance.

Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.

Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.

Handle all customer complaints and escalations as required.

Perform other duties as required by management.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English

Knowledge of cable and telecommunications products and services

Ability to work variable hours

Ability to work a five-day work week which must include one weekend day

Bilingual: Spanish Required

Required Education
Bachelor’s Degree or equivalent work experience required

Required Related Work Experience and Number of Years
Call Center Management Experience - 5+
Call Center Sales Manager experience - 1

WORKING CONDITIONS

Office environment

SIB530 2025-54484 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Work experience placement, Local area,

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