Job Description

The Ordway: The Ordway Center for the Performing Arts is one of the leading performing arts centers in the United States and a catalyst for vibrant arts in Minnesota. Powered by hundreds of talented and dedicated staff members and volunteers, the Ordway is renowned for its multidisciplinary programming, welcoming atmosphere, and comfortable environment. The Ordway welcomes audiences of all ages and backgrounds for year- round eclectic and entertaining offerings, including Broadway musicals, concerts, dance, vocal artists, and new works. Performances take place in the 1,900-seat Music Theater and a 1,100-seat Concert Hall. The Ordway serves tens of thousands of students and families each year through its arts education and community impact programs, and is a proud member of the Arts Partnership, a collaboration comprising the Ordway, Minnesota Opera, The Saint Paul Chamber Orchestra and Schubert Club.

Position Purpose: The Manager of Information Technology Systems role in the IT department is responsible for managing special projects, help desk, and general business applications. Working with the Director of IT, the Manager will help determine business requirements, conduct process analysis, and execute projects as approved by the Director of IT. This position also provides team participation, leadership, supervision and direction for the Information Technology Specialist and the Applications Analyst.

Position Details:

• Posting Date: 6/9/25 - The Ordway is dedicated to building an equitable environment and strongly encourages applications from populations underrepresented in the theater field.
• Pay: $71,000 - $85,000 annually
• Employee Type: Fulltime, Exempt
• Department: Information Technology
• Reports to: Director of Information Technology Services

Key Performance Areas:

• Project Management and Implementation:

- Plan, coordinate, implement, and evaluate technology projects aligned with departmental priorities.

- Translate business requirements into technical specifications for software and processes.

- Research, assess, and collaborate with internal teams and vendors; lead related meetings and document outcomes.

- Develop and maintain project documentation including scope, requirements, plans, and status reports.

- Deliver training through in-person sessions, video conferences, recordings, and written guides.

• Supervise and back-up two full-time team members focused on help desk support and business application management.
• Oversee help desk functions including phone systems, end-user support, and event technology setup.
• Manage application lifecycle: selection, implementation, configuration, documentation, and maintenance.

• Collect and analyze data to evaluate project effectiveness.
• Collaborate with cross-functional teams to identify needs, improve operations, and optimize technology solutions.
• Manage third-party vendors and consultants to ensure deliverables meet quality, schedule, and budget expectations.

Other Qualifications:

• High school diploma or GED required.
• Associate or Bachelor’s degree in MIS, Computer Science, or related field preferred, or equivalent work experience.
• Familiarity with IT project tools such as Confluence, Jira, or similar platforms. Experience managing Jira is preferred.
• 1–2 years of project coordination or management experience preferred.
• Prior supervisory experience required.
• Experience with Microsoft systems and help desk software required.
• Previous experience in a nonprofit or performing arts environment preferred.
• Strong leadership and supervisory experience.
• Proven ability to manage multiple tasks, prioritize work, and adapt to change.
• Ability work independently.
• Excellent customer service skills.
• Experience translating user needs into practical, technology-based solutions.
• Collaborative mindset with the ability to work across departments and technical proficiency in interacting with varying skill levels.
• High level of discretion and sensitivity to confidentiality.
• Willingness to work occasional evenings or weekends as needed.
• Ability to work primarily on-site, with flexibility for remote work.

To Apply: For more information or to apply, visit ordway.org/employment. Ordway is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, creed, marital status, familial status, public assistance status, age, local human rights commission activity, national origin, and veteran, or disability status. The Ordway Theater and administrative office are wheelchair accessible and service animals are welcomed. All applicants who have questions or would like to request a reasonable accommodation or interpreting assistance for job interviews are encouraged to reach out to Human Resources.

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