Customer Service Representative - Entry Level Job at New Catalyst, Louisville, KY

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  • New Catalyst
  • Louisville, KY

Job Description

We are currently hiring motivated Entry Level Promotional Customer Service Representatives to support our customer service and sales teams. This is a fantastic opportunity for individuals ready to learn, grow, and advance into leadership roles.

At our organization, we believe in fostering growth by working together to develop purpose-driven leaders. As a valued team member, you will receive hands-on training, ongoing support, and a clear path to management for high performers. You’ll play a key role in driving customer loyalty by applying best practices and helping our teams excel.

Key Responsibilities

  • Support customer service and sales teams in achieving daily and long-term performance goals

  • Assist in developing and maintaining procedures that enhance the overall customer experience

  • Help train new and less experienced team members to build a strong, effective team

  • Monitor and evaluate team performance to ensure quality and timely service delivery

  • Investigate and resolve escalated customer inquiries professionally and empathetically

  • Uphold company standards and maintain a strong focus on customer satisfaction

Qualifications

  • Required: Associate’s Degree (Bachelor’s preferred but not required)

  • No prior experience necessary — comprehensive training provided

  • Strong ambition to grow into leadership and management roles

Key Skills and Traits

  • Excellent verbal communication and interpersonal skills

  • Ability to multitask and remain calm in high-pressure situations

  • Strong conflict resolution and active listening abilities

  • Effective problem-solving and time management skills

  • Positive, team-oriented mindset with a willingness to adapt

  • Professional and empathetic approach toward customer concerns

Why Join Us?

  • Immediate hiring and fast onboarding process

  • Hands-on training with leadership development opportunities

  • Supportive and collaborative work environment

  • Meaningful work that impacts customers and communities

  • Clear advancement pathway into management roles and beyond

Job Tags

Full time, Currently hiring,

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