Job Description
JOB BRIEF
Beverage Mart Clerks sell merchandise to customers and assist customers in obtaining merchandise. They will calculate and total purchases on a computerized cash register, collect money and make change, while providing superior customer service.
JOB DUTIES
-Waits on and assists customers. Orally communicates with customers and co-workers on products, prices, and methods of payment.
-Checkout customer purchases using register; handle Company funds in an efficient and accurate manner. Figures mathematical calculations assessing prices paid and change to be given; sacks customer purchases.
-Completes necessary paperwork to count down register (to end shift) and count money for periodic pick-ups.
-Checks in and prices newly received merchandise. Stocking and facing product on the shelves, displays, and in storage.
-Answers telephone for customer inquiries.
-Knows product identification, differences in product sizes, and where to resource product information and different alcoholic products available.
-Capable of suggestive selling and product merchandising.
-Maintains inventory control and determines stocking needs.
-Maintains cleanliness of work station, which includes sweeping the work area and dusting/rearranging product in the department.
- maintains current TABC Certificate
-Effectively handles customer inquiries and complaints as needed.
-Complies with state laws and Company policy regarding the sale of alcoholic beverages, tobacco products, lottery tickets and other age-restricted products where these items are sold.
Secondary Job Duties:
-Comply with all company policies and procedures.
-Notify management of associate theft, customer shoplifting, unauthorized markdowns and property defacement.
-Present favorable impression in dress, personal hygiene and business attitude.
-Performs Other duties as assigned by management.
QUALIFICATIONS
-TABC certified upon employment
-Must be 21 years of age.
-Strong interpersonal/customer service skills.
COMPETENCIES
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%
Physical Demands:
-Occasionally- Sitting, talking, climbing up to 6 foot height, and smelling.
-Frequently- Walking on tile/concrete, carrying up to 50 lbs., pushing and pulling up to 150 lbs., lifting up to 50 lbs., balancing, stooping, kneeling, crouching, manual dexterity, and reaching waist/overhead level.
-Continuously- Standing on tile/concrete, reaching, seeing, and hearing.
Safety Risk Factors:
-Occasionally-Loud noise, slippery or cluttered floor surface, contact with sharp objects, nuisance dust, fumes, sprays, and cleaning solutions.
-Frequently-Twisting of back and neck, and hazardous equipment.
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