Associate Business Analyst Job at Intercontinental Exchange Holdings, Inc., Atlanta, GA

NTZjQU9ncDMrcFI2K0RvMk5rOXg3SjBaSFE9PQ==
  • Intercontinental Exchange Holdings, Inc.
  • Atlanta, GA

Job Description

Overview:

Job Purpose

We are looking for a motivated and detail-oriented Business Analyst to join our team. This entry-level role is ideal for an individual eager to launch their career in a business analysis and technology-driven environments. The successful candidate will support clients by analyzing business needs, troubleshooting issues, and helping enhance the use of our software solutions.

 

Responsibilities

  • Collaborate with clients and internal teams to understand business needs and assist in implementing software solutions
  • Analyze data to identify trends, support decision-making, and improve business processes
  • Document client requirements, issues, and enhancement requests clearly and concisely
  • Support product improvement by identifying common issues and suggesting enhancements
  • Assist with case resolution, tracking client concerns and ensuring timely follow-up
  • Work with cross-functional teams (e.g., product, support, development) to ensure client success
  • Maintain accurate records of interactions and analysis using CRM tools
  • Leverage internal knowledge bases and tools to support problem resolution and service delivery
  • Contribute to knowledge-sharing by creating or updating internal documentation and best practices
  • Monitor and manage task lists, ensuring priorities are met in line with service standards

Knowledge and Experience

  • Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
  • 0-3 years relevant work experience
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities and meet deadlines
  • Eagerness to learn and grow in a fast-paced environment
  • Detail-oriented with a proactive and curious mindset
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Basic understanding of software applications or technology concepts is a plus (training provided)

Preferred

  • Internship or project experience in business analysis, customer support, or data analysis
  • Exposure to SaaS environments or client/server systems
  • Familiarity with tools like CRM software, Splunk, or network troubleshooting tools is a plus

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.  

 

#LI-SF1

Job Tags

Full time, Work experience placement,

Similar Jobs

Cleveland Children's Clinic

PRN Clinic Nurse (LPN or RN) Job at Cleveland Children's Clinic

Description of the role:The Clinic Nurse (LPN or RN) position at Cleveland Children's Clinic, PLLC in Cleveland, Mississippi involves providing comprehensive nursing care to pediatric patients. Clinic Nurses will work under the supervision of physicians and Nurse Practitioners... 

White Force Outsourcing Pvt Ltd

Delivery Hero Job at White Force Outsourcing Pvt Ltd

 ...+Incentive +(20k to 22 k salary depends on performance)Thanks & Regards Bhavna Hr Associate 99931 49707Vendor - White Force Outsourcing group Job requirements Experience: 0 to 1 Year.... 

BrightKey, Inc

Mail Clerk Job at BrightKey, Inc

 ...BrightKey is looking for an experienced Mail Clerk in Pittsburg, PA ! If you are organized, have excellent attention to detail, and are passionate about ensuring smooth mail operations, we'd love to hear from you. Mail Clerk Job Description: We are seeking a... 

Rocket.net

WordPress Support Engineer Job at Rocket.net

 ...Were looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service theyve come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction... 

Medstar Health

Personal Assistant Job at Medstar Health

 ...Job Summary Remote Personal Assistant (Executive Support) at PAR Technology Corporation - Provide high-level remote administrative...  ...multiple time zones. - Coordinate domestic and international travel arrangements, including itineraries. - Screen and...